Maharashtra State Road Transport Corporation [Msrtc] — non issuance of ticket

Address:

Mumbai City, Maharashtra, 400028

I have issued ticket on mobile app from shirdi to parel on 13.04.2019 at 8pm. But ticket don't show on app. I call on toll free and tech app they said you 3will get refund. Then i called to tech person they told me how to download ticket they said i will get refund. Mr harish shubham i am daily calling toll free [protected] they said i will go to near depot to cancel ticket, i west to depot mr thosar said i cant cancel your ticket. My money is with msrtc and i want it back. Please do