Maharashtra State Road Transport Corporation [Msrtc] — not able to cancel my bus e ticket

Address:	415409
Website:	Maharashtra state Transport

I have booked my ticket from pune to islampur through red bus but could not cancel it through website public. Msrtcors.com.
Please help me to cancel and get refund of my following ticketdetails of e ticket are as follows
Name of passenger-dr meena shrivastava age 67 years, gender-female
Seat no 4, confirmed ticket in general quota
Trip no-sglm0007961 date of journey[protected]

Ticket no[protected] transaction id rbi 45937135
Service start place and boarding place-swar gate pune
Boarding time 16.30 hrs
Service end place sangli, my alighting point islampur
Bus - shivshahi
Basic fare 344 re
Reservation charges 10 re
Asn - 1 re
Total charges (Includes gst) 355 re
Red bus tin tmdf26516813