Maharashtra State Road Transport Corporation [Msrtc] — old women getting very bad treatment

My grandmother is travelling islampur to sangli. My grandmas stop is sangliwadi. My grandma is said 5 times conductor to stop bus to sangliwadi but conductor is not stopped the bus in sangliwadi stop. the lady conductor is stopped bus in karnala naka and stop bus and treat very badly to my grandma. My grandma is gone lost after 3 hours she is come to home lady conductor name is U R Barge.