Maharashtra State Road Transport Corporation [Msrtc] — online reservation for msrtc not considered!

Address:

Pune, Maharashtra, 411014

I had booked a ticket of shivshahi from pune-aurangabad (5.30pm) boarding from kharadi at (5.55pm).
There were 2 other travellers with me.
The bus arrived at 6.40pm and was full inspite of our reservations.
They said that they mistakenly did reservation at the starting point for the same seats and they will adjust us in a different bus. What kind of foolishness is this?
Two buses passed by but no bus allowed us to enter.
Pathetic service and arrogant staff!