Maharashtra State Road Transport Corporation [Msrtc] — parcel not delivered

Address:

Nashik, Maharashtra

Dear sir,
I sanjay rajmal zawar booked one medicine sample parcel on urgent basis to ahmednagar by the name of vikas sangale on dated 30 dec.
Till time your ahmednagar parcel office manager is not ready to handover the parcel... Even they are behave with arrogance.
Already i had paid cash at nashik office with extra 20 rs for handling charges... Plz resole my complaint & handover parcel to vikas.
Is this way to treat with customer need immediate response.