Maharashtra State Road Transport Corporation [Msrtc] — Payment done but tickets are not booked

I had book my tickets on 19 March 2024 money is debited from my account but tickets was not booked also not showing in my tickets section,
Kindly solve my problem and refund my money.
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    Maharashtra State Road Transport Corporation [MSRTC] Phone
    +91 20 2612 6218
    +91 20 2612 2591
    Maharashtra State Road Transport Corporation [MSRTC] Address
    Pune Station, Pune, India - 411001
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