Maharashtra State Road Transport Corporation [Msrtc] — poor service of msrtc transport from pune

Address:

411006

Hi sir

I'm regular traveler of msrtc, and always travels by one route i. E. Pune to nashik and vice versa by using semi luxury service or sometime shevneri bus services.

Today i travel with my family in semi luxury bus mh 06- s 8292 from nashik to pune at 3:00 pm from nashik mela stand, we started as scheduled however when we passed the sangamner, our bus punctured (Front left tire) in the mid highway, which is dangers for passenger life and can be cause of big scary accident. Driver was helpful person and helping other passengers to get another bus, again here is big problem of your department, no helping nature showed by other bus driver except 2 buses, otherwise all buses passing by us. Finally help received and we (Passenger) help driver to change the punctured tire with the help of mechanic, because driver doesn't have the jack and stepney.

We again started our journey with delay by 1:30 hrs, we cross few kilometers and suddenly big noise came out from bus engine and get to know that accelerator nut bolt was fallout, now driver was efficient and managed to do some jugad and drove the bus till narayangaon, where mechanic help us safe travel till pune, this entire drama took at least 2 hrs of the remaining journey. Because we stop the multiple time till narayangaon.

Pfa few photos as proof.

I’m expecting 2 actions from your side which are:

1. I'm very sure that you will not take any action on maintenance department, if you do, you will definitely revert to my mail and i’m hoping that will get some positive feedback else i have another way (Facebook or social media) to publish this incident to public.

2. The only purpose of writing a mail that i want refund for this ridiculous and time-consuming 10 hrs journey instead of 5hrs from nashik to pune.

Hope will get refund as quickly and strict action on maintenance department.

Suggestion: please provide a new vehicle or good maintained vehicle for long route journey to stop passenger harassment