Maharashtra State Road Transport Corporation [Msrtc] — query no.[protected] not being entertained more than 3 weeks now

I've raised a refund request due to non-arrival of bus at boarding point (Vaduj). The relevant query no. Is[protected]. It has been more than 3 weeks now, but neither the customer care or the help desk is taking look at this query.

I had booked a ticket to travel using msrtc bus, but the bus simple didn't arrive at boarding point, hence i filed a refund for the ticket. I've sent numerous e-mails and called them so many times to get process the refund but received no positive response.

I need to get my refund processed online at earliest.