Maharashtra State Road Transport Corporation [Msrtc] — refund amount not yet received after 15 days.

Address:Pune, Maharashtra, 411001
Website:public.msrtcors.com/ticket_booking/ticket_booking.php#

I cancelled my ticket from pune to aurangabad, dated:[protected]Cancellation voucher number:[protected], but still i have not received any amount in my bank account.
If i receive a cancellation voucher confirmation doesn't that mean i should get a refund within 7 days? It's 15 days now.
Your previous email and all other documents is going on social media soon.
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    Maharashtra State Road Transport Corporation [MSRTC] Phone
    +91 20 2612 6218
    +91 20 2612 2591
    Maharashtra State Road Transport Corporation [MSRTC] Address
    Pune Station, Pune, India - 411001
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