Maharashtra State Road Transport Corporation [Msrtc] — refund not received till date

Dear team,

On date 05/11/2018, i have booked my ticket online on msrtc mobile reservation app (As guest).
Mob no -[protected]
Bus timing-10.00 in the morng
Way-nagpur to morshi
But bus not coming due to some tech problm (As per your station master mob no-[protected])
They are told me, they initiated cancelled request of my ticket nd refund will be refunded on my account dirctly but still now i have not received any refund in my account.. Request you to please help me on that otherwise i am going to logded complaint in consumer court.