Maharashtra State Road Transport Corporation [Msrtc] — regarding cancel of ticket

Ek dam bakwas system and rules he inke. Are mera date aur timing me confused huva to customer care wale directly bol rahe he paise wapas nahi milenge. Muje 1/2/2018 ki ratki gadi pakdni ki he aur gadika timing 00:15 he to me vahi date select kiya aur date confused me mere 3 seats ke 1326 rupaye ye log directly hahi milenge bol rahe he are ese logonki seva karna bolte ya lutna boltehe
Give me answer admine