Maharashtra State Road Transport Corporation [Msrtc] — regarding skipping boarding point through having reservation

Address:

Vijay Nagari Annex, Bldg No. 3, Flat No. 41, Waghbil, Ghodbunder Road, 400607

Namaste sir/madam

Myself, aadinath n. Rakshe, have booked the reservation of msrtc bus starting from arnala to pandharpur. My boarding point was manpada and alighting point was malshiras. The approx scheduled boarding time was 06:31 hours at manpada. Date of journey 06th july 2019.
Concern, i was there 06:05 hours at manpada bus stop to board a bus. But after waiting more than 1 hour, the bus was not came there till 07:30 hours. It seems, bus driver/conductor skipped the manpada boarding point, by moving out from manpada bridge. After waiting more than 1 hour, i took auto rickshaw from manpada to next bus stand, i. E. Vandana thane st stand. There i inquired about bus at controller. He said, the bus already came and left from there at 07:15 hours.
This was very disgusting that after waiting in heavy rain for the bus and having reservation, your concern bus conductor and driver skipped the boarding point. Even after skipping, the conductor do not take the effort to call the me even. It seems msrtc do not have care about their passengers and services. All these things are very irritating and not acceptable in any case. This waste my time, money, my planned tour and my entire day.

With this, i am requesting herewith, at-least refund my reservation amount fully asap and take strict action against driver and conductor for skipping passengers.

Trip no. Plgd0022686
Ticket no. 38415397
Transaction id: qcpi[protected]

I hope you'll take action on this immediately.

This helped me to understand that why southern states road transport services are more becoming modeler than our maharashtra msrtc.

Thanks and regards
Aadinath n. Rakshe