Maharashtra State Road Transport Corporation [Msrtc] — Request for refund

My MSRTC user id is: siddheshs300
I have booked an MSRTC ticket from the official MSRTC website.

Bus booking details are as follows:
Islampur to Mumbai Central
Date of Journey: 25/03/2023
Date of Booking:24/03/2023.
Boarding from: Satara
Alighting to: Mumbai Central
Seat number:17, 18

I have completed the payment of Rs.600.00 using Paytm. I have attached is a screenshot for your reference.

After payment, the website is directly got redirected to the home page instead of showing ticket details. I have not received a ticket on my mobile number as well as email id. Please refund it to me immediately, please.
Thank you