Maharashtra State Road Transport Corporation [Msrtc] — Reservation done but bus didn't turn up

This is regarding the 2 tickets booked on msrtc site for shivneri bus from andheri east to pune. the scheduled time was 7:30pm departure from borivali and was suppose to reach andheri by 8:03pm. however, we reached before time on the pickup point. after waiting for complete 1 hour (7:30-8:30). tried calling on the number shared on the website. but, it was highly disappointing noone was responding to the call.
At the same time we drafted mail for the same. it has been 3 days. no-one bothered to revert on mail or call after repeated attempts.

Trip no. pnem0007100
Ticket no. 25522869