Maharashtra State Road Transport Corporation [Msrtc] — Rude behaviour of ticket collector for not allowing the passenger to board from the boarding destination

Address:	400708
Website:	www.consumercomplaints.in/new_complaint

I have booked a ticket from Borivali Sukurwadi to Pune Swargate on 28th Apr 2017 vide Tckt No 28379471 in AC Shivneri Bus Departure Timing from Borivali was 6:01 as the ticket was booked for 2 passenger as there was not option at the time of booking to select 2 different boarding place for departuring at 1 location i.e. Swargate, as my colleague was suppose to board from Borivali Sukurwadi and me from Rabale Station, but the bus conductor for vehicle no MH06S9578 has conveyed to my colleague that the bus will be enrouting through Kanjurmarg due to road repair work is being carried out at Vashi Road and requesting my colleague to ask the 2nd passenger to board from Kanjurmarg and on hearing the same I have reported to Rabale Boarding location and reported the incidence the duty boarding controller at the location Ms.Jyoti Kadam for which she patiently heard my grievance and requested to call back my colleague so that she can speak the bus conductor on doing the same the duty officer Ms.Jyoti kadam has put the question and asked the bus conductor the bus should be enrouted as per the schedule stop and it was just astonishing on reaching the rabale police station ST pick up location the hooligan conductor stepped out of the bus and started quarrelling with Ms.Jyoti Kadam and making the bus halt for another 15min and delaying the departure time and creating havoc to other passenger on the board. The duty bus conductor for vehicle MH06S9578 was talking in very rude way to the lady officer and requested me to step down from the vehicle and to accommodate my reservation in the next bus. On noticing the incidence the co-passenger a elderly mid age person has cross question the vehicle conductor how can he could took such decision of stepping out the reserved passenger for which the conductor has later on also had spat with him also.

This seems the conductor and the driver for the above said vehicle was enrouting the bus as per their convenience without informing/updating the respective other location boarding passenger and also their reporting duty manager.

I request to take stern action against bus conductor and driver for not fulfilling the duty properly and misbehaving with the colleague especially to a lady who was rightly fulfilling her duty and resolving the customer grievance.

Salute the Woman and appreciate her role played during such scenario...highly commendable...

Feel pathetic for the poor service and duty reporting employee who not only working on their convenient

Thanks a lot

Jai Hind
Vinod Narayanan