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Maharashtra State Road Transport Corporation [Msrtc] — shiv shahi bus cancellation

Requested sir/madam,
Day before yesterday ie on 03/03/2018 on saturday i booked ticket of shivshahi bus from parbhani to pune. I successfully did it, but on the day of travel ie on 04/03/2018 at night on time of arrival of bus they announced that the bus can not come instead we are providing asiad bus. But they not provided that bus too.. If shivshahi bus was to cancel then why did you allowed us for reservation?? And what about refund?
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    Maharashtra State Road Transport Corporation [MSRTC] Phone
    +91 20 2612 6218
    +91 20 2612 2591
    Maharashtra State Road Transport Corporation [MSRTC] Address
    Pune Station, Pune, India - 411001