Maharashtra State Road Transport Corporation [Msrtc] — shivashahi bus broke down on the route. no replacement bus provided

Hi, i was traveling from swargate to islampur on 19 th april 2019. I had pre booked tickets for seat no 27, 28. My ticket no is 37157255.

The condition was not good. So we had informed depot incharge at swargate. He still given the node to use this bus on this route. The bus broke down near vai data.

We waited for 2 hours. But no replacement bus was sent by the authorities despite repeated requests by all passengers. We called the person incharge sanjay jain on cell number but he said he cannot send another bus. He said we can ask another shivashahi bus traveling on same route to give us lift.

The shivashahi drivers were not agree to take us because the buses were apparently fully occupied. We have to make request to one driver to give lift as there were elders and toddlers on the bus. Finally he agreed to take us standing. We paid full price for the seats still we had to go more than half of distance standing.