Maharashtra State Road Transport Corporation [Msrtc] — shivneri bus: mumbai to pune - rude driver and bad service. bus#9503

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Shivneri Bus

I booked a bus from bombay to pune yesterday, jan 28th 2018, 5:00pm bus.

I wanted to get down at baner/ balewadi near stadium - this was the first time i was travelling by shivneri and did not know the stops.
During the break stop at the foodcourt in lonavala, i asked the driver where the bus is designated to stop to which he replied that it will stop at hotel sadanand. I confirmed my drop point and went and took my seat which was second last.

When the bus entered pune, after the wakad/ hinjewadi stop, the driver picked speed and drove at almost 80kmph. I managed to get out of my seat and safely sit on a seat somewhere in the middle. I had a big bag with wheels which i could not walk with in the moving bus. The driver drove full speed and did not stop at hotel sadanand and kept screaming 'baner balewadi' i requested to give me a minute since i had a bag and i cannot come forward in a moving bus. He drove past my stop without slowing the bus. He screamed at me continuously and kept saying it is not his fault and that i should have told him i want to get down at baner. He stopped the bus somewhere on the bridge in the middle of the highway where there were no lights, no place to walk and continued screaming. I was forced to ask him to shut-up to which he told me that i do not have manners to speak!

I am middle aged female and was travelling alone. Because of his rude behavior, i had to get down in the middle of the highway and drag the bag on the highway - there was no place to walk, no way to get down and no cabs!

I would like to understand why he did not stop at the designated stop. Are passengers supposed to tell the driver his duty??? I did not even know where the sadanand stop is - isnt it the driver's duty to guide passengers and ensure they de-board the bus safely, especially a female passenger after dark.

This ridiculous attitude of this driver has shown me that msrtc and shivneri is not concerned about their passengers safety or comfort during travel. You do not have any conductors and no service that could help passengers. It was the most horrible experience and i am going to let my relatives, friends and family know not to trust shivneri

Bus details:
Bus # 9503, dadar - swargate via chandni chowk, jan 28th 5:00pm

I want to see strict disciplinary action against this driver. A warning should be given to such people who do not care. This also involved rash driving and speeding on the highway within city limits. Rude behavior toward customers. Ignorance of safety protocols and lapse of duty by not stopping at designated stops.

Thank you
Shreya