Maharashtra State Road Transport Corporation [Msrtc] — Shivneri bus reaching too much late at Dadar

I Mandar Janardan Katkar, I booked a Shivneri bus ticket from Swargate (Pune) to Dadar ( Mumbai).
I would like to complain about this bus,
Bus departure time was 5:30am in early morning but bus did depart at 5:50am from Swargate(Pune), late by 20 minutes. There were no traffic between Swargate to Vashi but it delayed by 1 hour and 20 minutes. This bus took 4 hours and 30 minutes to reach Vashi . I asked driver why we are late so he didn't give me proper answer. Due to this i reached office 2 hours late and due to this issue my one day salary get deducted.
So, I would like to ask who is responsible for it.
I need a proper reason.
I need compensation for mental torture

Travelling Date: 29/01/2024 & timing: 5:30 am to 10 am (Vashi reached time)
My ticket details:
I have attached ticket which MSRTC send me on mail.
and share details in text :
Ticket Number : 380009

Transaction Id : 20240128010840000958419364011876325

Transaction Date & Time :[protected]:36:20

Bus Service Name :SWARGATE, PUNE TO DADAR EAST VIA CHANDANI CHOWK

Bus Service No. : M11700

Bus Service Type : AC-SHIVNERI

Passenger Boarding Point :SWARGATE, PUNE

Passenger Alighting Point :DADAR EAST

Date of Journey :[protected]

Departure time from Starting Place :[protected]:30

Approx. Boarding Time :05:30

No. of Seats : 21, 22

Customer Mobile No : [protected]

Travelling Passenger Mobile No : [protected]

Customer Mail Id : [protected]@gmail.com

Depot Name :PAREL MUMBAI

Booking Mode : MOB

No. of Infants :0

Passengers details:
Name: Kumud Ranjan
Age :28
Adult/Child: Adult
Sex: M21
Seat No:
Seat Status:Confirmed

Name: Mandar Katkar
Age : 28
Adult/Child: Adult
Sex:M
Seat No:22
Seat Status: Confirmed

BASIC FARE :944.00
Passanger Tax :55.00
ASN :2.00
RESERVATION: 20.00
ROUNDING: 1.00
CGST: 24.00
SGST: 24.00
Total Ticket Amount: 1070.00