Maharashtra State Road Transport Corporation [Msrtc] — shivneri bus was booked online but driver did not stop the bus at the bus stop

Msrtc maharashtra state road transport corporation - msrtc please teach your shivneri drivers to stop the bus at each stop atleast for one minute. I had booked a shivneri from borivali to swargate (Via sion) for 11th nov 2017, timing -5am departure from borivali. My stop was pushpa park malad east (Bus arrival time - 5.15am). Seat booked no. 13 and 14. I was waiting at the stop and waved at the driver when i saw the bus. The driver saw me but did not bother to stop the vehicle. He stopped the bus a little further ahead than where i was standing. I started running towards the bus, but before i reached it he took off again! I had a booking and still the driver did not bother to wait despite seeing me waving my hand and running after the bus! If customer service really matters to you then i hope some action is taken against this driver. I immediately called the mumbai helpline number, but nobody answered the call. I tried to call the number mentioned on this facebook page but it doesn't get connected. Do you actually have any number which works or you just want to avoid getting complaints about the pathetic driving and behaviour of shivneri drivers? Do you realise the trouble caused to the passengers? We followed the bus all the way from pushpa park malad to maitri park chembur but couldn't track it as it had a lead of about 3 to 5 minutes. We had to incur extra cab charges of rs. 350. Finally when we explained our situation to one of the conductors at the maitri park bus stop, he put us in another bus and we could reach pune. It was a very bad experience.. Inspite of waking up at 4am to catch a 5am bus and reaching the stop early, the bus driver conveniently decides to skip picking us up and leave. Why are they let go so easily? Since you do not have a number to register complains, they know nothing can happen to them even if they behave like this with passengers. If there is some bit of willingness in you guys to change the way shivneri is operating, then i hope you will start taking strict action against such drivers. Bus number mh 06 s 9759, time 5am from borivali to swargate (Via sion), date 11th november 2017. I am sure these details are enough to identify the driver on duty. Also i want to know if the conductor was sleeping! He has a record of pre booked passengers and should have known that two seats are booked for pick up from pushpa park.