Maharashtra State Road Transport Corporation [Msrtc] — shivshahi 40 minutes delay in departure

I booked shivshahi bus ticket for journey on 4th march 2018. Bus was supposed to depart by 3:15pm from kolhapur to thane.
Even at 3:40 bus was not arrived on platform. I enquired number times at enquiry counter regarding bus arrival status but they themselves doesn't know where bus exactly was.
Bus arrived at platform on 3:45pm, 30mins late. Driver was not showing guilty for delay. He remained absent till 4pm. Finally one leady passenger went to search driver. She caught him nearby shop chatting with his colleagues.
All passengers were so upset and angry. I am writing here on the behalf of all those who doesn't able to board a complaint.

Msrtc please do something and give on time service to passenger.

Dhanaji