Maharashtra State Road Transport Corporation [Msrtc] — shivshahi bus (pune-dombivli) mismanagement of bus service_need refund

Address:	411057
Website:	Msrtc app

We had done booking for 3 family members for swargate to kalyan shivshahi bus on 11th may. Boarding point was wakad and boarding time was 18.50.
We waited at bus stop till 21.00, more than 2 hours for same bus but that bus did not turn up. We asked conductor who was there at bus stop he communicated us that normal st bus has left swargate at 20.15... And shivshahi will not come now.
There was no prior communication from msrtc about bus cancellation/delay.
We waited till 21.15 bus st bus also did not turned up. We were very much frustrated.
Also my mother who is a senior citizen had to wait at bus stop for 2.5 hrs even if we had done prior booking.
There is no tracking/communication from msrtc side. We had to waste our time, money, efforts and we are very much frustrated with this experience.
I will never ever suggest people to book this bus as we ended up with nothing but waste of everything.
I need refund of bus tickets 715/- i had booked.