Maharashtra State Road Transport Corporation [Msrtc] — shivshahi - mumbai central to guhagar - 29.03.2019 21:00 hrs

Address:

410210

Hi,

I had done booking from Kokan Bhavan to Chiplun for the Shivshahi Bus on 29.03.2019 scheduled to be received at Kokan Bhavan stop at 21.10 hrs. However, the Bus arrived at 01:20 am. The bus was late by 3 hrs & 20 mints. More ever there was no update, support provided from the Mumbai Central ST depo. The only reply which the operator at Mumbai Central depo was giving was the bus is late & there is no contact with the Bus Driver & Conductor.

My Ticket No. 37352192. Traveler Name - Mr. Atmaram Mahadik Age - 68 yrs.

Being a Senior Citizen I had to wait for 3hrs 20 mints, without any update from Mumbai central depo. After 12 midnight the Operator stopped attending the phone also.

Is this the way ST is providing services to there customer, that to a Senior Citizen.
Is this the way ST Operates it's business. And then reports losses. The whole problem with the ST operations, is the inadequate & poor trained staff. MSRTC has the infrastructure, Government aid & funding, still because of the manner-less & inefficient staff, MSRTC is not able to perform & service well.

Expecting a reply & improvement in services.