Maharashtra State Road Transport Corporation [Msrtc] — shivshahi service from pune to kolhapur

Address:

Pune, Maharashtra, 411007

12.08.2018, booked shivshahi bus from pune to kolhapur @6.30 am.
The bus never leaves on time, left [protected]@6.55 am.
Bus reached katraj and driver says the gear box has some issues and we were stuck till 8.30am @katraj till the new bus arrives.
When tried contacting the office @swargate, no proper response provided.
There was no proper communication provided to driver and sent the faulty bus for transport and the mechanics at katraj depo were not able to understand the fault it seems..
Thank you msrtc shivshahi bus service to ruin my day and trip. Very bad service!!