Maharashtra State Road Transport Corporation [Msrtc] — Sudden cancellation of bus service due to non-availability of the driver

Address:	411021
Website:	www.public.msrtcors.com

I had booked e-ticket no. 27577788, trip no. Pnem0007229.
Service start from "swargate, pune" to "borivali nancy colony".
No. Of seats : 2 under senior citizen quota.
Bus service type : semi luxury

we went to the passenger boarding point "chandani chowk" at 7:05 am on 18/02/2017. The bus did not arrive till 8:15 am.
The helpless lady conductor at the boarding point informed us about the cancellation of the scheduled bus due to non-availability of driver. She also mentioned about recurring instances of of this embarrassing situation.

We had no option but to take another bus to reach our destination to attend to urgent work spending extra rs.450/-
the photo copy of the ticket is attached.

This has been very bad experience with msrtc towards senior citizens with no care for the customer and demotivated staff.