Maharashtra State Road Transport Corporation [Msrtc] — The rude behaviour of the driver with the patient

Address:

Mangaon,Raigad

On 16 Feb 2022, Wednesday, me and my father were travelling from Panvel to Kolad as we do this twice a week because of medical illness of my father. A bus of Mangaon depot, without having conductor in it. This bus runs nonstop Panvel to Mangaon but has some stop within its route. Kolad is one of the stop from this. We often travel through this bus, but on Wednesday the driver declined to give the ticket of Kolad, I requested him and also told him that we often travel to this bus but he didn't agreed. He told me to take the ticket of Indapur. After a short discussion I told him to give two tickets of Indapur, and I asked his name. Then suddenly he gave my money back to me and told to left the bus. Then I apologized to him but he didn't take us to the bus. At last I asked his name to complaint in the depot but he refused to tell. Then people near me, told him to tell his name, but also he was refusing. At last he told his name as Dilip Khandalge. I don't know is it true name or not. Therefore I note down the bus no. MH 14 BT 2625. The time at which the bus departured from Panvel is 6.50 pm. I tried to contact bus depot of Mangaon but I didn't get any respond . Therefore I request to resolve my complaint as quick as possible about that driver for his rude behaviour with a patient, because the bus is for passengers service. And I wish that this will not going to happen again with anyone. That bus should stop at its given stop and no one should get disturb from the rude behaviour of this driver. I think this complaint will get resolved quickly.

Thanks and regards
Anand Singh