Maharashtra State Road Transport Corporation [Msrtc] — Ticket Amount Deducted but Ticket not booked on msrtc portal

Ticket Amount Deducted but Ticket not booked
ID: prajurpatil
Bus: Sangli To Swargate Pune (Shivshahi) 04.30 pm 20/08/2023
Booking Date: 19/08/2023 time: 10.51 pm

I was booking ticket for MSRTC Shivshahi Bus starting from sangli Bus stand till Swargate Pune dated 20th Aug 2023 with Departure time as 04:30 pm. After filling all the details and making payment, the amount was deducted from my bank account but the ticket was not booked. I haven't received any ticket in my MSRTC account nor any mail from MSRTC.
Ticket was booked for 2 people costing total amount Rs.790/-.
Kindly initiate the refund in my respective bank account.