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Maharashtra State Road Transport Corporation [Msrtc] — ticket not booked but money got deducted from account , waiting for refund

I have booked 3 tickets from MSRTC site on 18March 2018. On completion of payment I could not see tickets under my account, but still amount of 529.36 was deducted from my account.

Also when I tried to call toll free number given on MSRTC site no one replied and it kept on saying that routes are busy. This is really ridiculous, these govt people dont know how to run a simple site.

Not sure how can I get it back.
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Hi bus Pune- malkapur date 16/03/2018
MLKB5063

Conductors Name: G D JADHAV
Night Express

They abuse to 3 passenger . I am one of them
Please do needful for action against them

Thanks
Baban Asaram More
Ticket details
Shikrapur to aurangabad

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    Maharashtra State Road Transport Corporation [MSRTC]
    Customer Care Service
    Customer satisfaction rating
    8%
    Complaints
    1865
    Pending
    0
    Resolved
    145
    Maharashtra State Road Transport Corporation [MSRTC] Phone
    +91 20 2612 6218
    +91 20 2612 2591
    Maharashtra State Road Transport Corporation [MSRTC] Address
    Pune Station, Pune, India - 411001
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