Maharashtra State Road Transport Corporation [Msrtc] — Ticket not booked but money is deducted

Address:

A/3-1 SBI colony, sector 13, nerul (east), navi mumbai, near DY Patil Stadium

I am trying to book ticket from 3 days for the below bus:

From Thane
To Tulshi Fata
Bus @6am on 26/09/2021

While all 4 attempts the amount was deducted from my Account but the ticket was not booked as the page displaying ticket and intimating passenger to print, did not appear.

Also the ticket was not available in My Tickets.