Maharashtra State Road Transport Corporation [Msrtc] — Ticket not received after booking

Address:

Pune

ID: Amit4496
Bus: New shivaji nagar bus stand Pune to nashik (E Shivai)10.30 am 25/11/2023
Booking Date: 23/11/2023 time: 11.44 am

I was booking ticket for MSRTC E Shivai Bus starting from New Shivaji nagarpune Bus stop till nashik dated 25th november 2023 with Departure time as 10:30 hrs. After filling all the details and making payment via debit card i filled all necessary card details, the amount was deducted from my bank account but the ticket was not booked. I haven't received any ticket in my MSRTC account nor any mail from MSRTC.
Ticket was booked for 1 people costing total amount Rs.525/-.
Kindly initiate the refund in my respective bank account.