Maharashtra State Road Transport Corporation [Msrtc] — Ticket refund of cancelled bus

On 15/02/2024, Thursday, I was traveling from CIDCO Chatrapati Sambhajinagar to Miraj by CIDCO Chatrapati Sambhajinagar to Ichalkaranji bus. I had done online reservation through MSRTC app for the same. But due to some problems, ride was cancelled from Gevrai bus depot. Conductor, refunded the remaining amount of fair to all passengers. But he didn't give me refunds saying that your reservation was online so you have to collect it from CIDCO Bus Depot and he also said that you show your ticket and message of transaction from MSRTC in the depot, your money will be refunded. I visited CIDCO Chatrapati Sambhajinagar Depot and made application form for refund. But Sthank Head and officer from reservation window refused to give refund saying that you get attestation of Gevrai Depot controller that the bus ride was cancelled from Gevrai then only we will give your refunds. Now my concern is for fair of INR 500 to 600, is it ok to travel from CIDCO to Gevrai! So, I request you to resolve my refund issue and only request to MSRTC that please refund my ticket fair of cancelled ride from Gevrai Bus Depot to Miraj. I am mentioning My MSRTC ticket number 562415.

I also have filed online complaint on MSRTC portal, but no any response yet from MSRTC.