Maharashtra State Road Transport Corporation [Msrtc] — Tickets not booked

I tried to book ticket from my id on msrtc website with following details:

Login: Guest User

1st Ticket:
Bus From; Thane Vandana
Bus To: Swargate
Date: 07th May 2023
Bus Time: 10.00 am
Seat Number: 8 (Lady Concession)

I have booked e-ticket via Atom (Msrtc booking window) on 03/05/2023. I used UPI while booking the ticket.

Total Amount deducted from my account: ₹ 275/-
Merchant Transaction Number: [protected]
Atom Transaction Number: [protected]
Payment Mode: UPI
Bank Name: ICICI
Amount: ₹ 275
Transaction Status - Success
I checked "My Tickets"on MSRTC web site, but ticket status was neither available nor I have received booking confirmation sms.
I checked the "availability of the seats" which I have booked, but, it was showing seats are available on msrtc site even after my booking.
Also the ticket was not available in My Tickets.

Then I thought it must be due to guest user then I applied for 2nd ticket with all the same details but this time with Login ID;

Login ID: saurabhagr

2nd Ticket:
Bus From; Thane Vandana
Bus To: Swargate
Date: 07th May 2023
Bus Time: 10.00 am
Seat Number: 8 (Lady Concession)

I have booked e-ticket via Atom (Msrtc booking window) on 03/05/2023. I used credit card this time while booking the ticket.

Total Amount deducted from my account: ₹ 275/-
Merchant Transaction Number: [protected]
Atom Transaction Number: [protected]
Payment Mode: Credit Card
Bank Name: ICICI
Amount: ₹ 275
Transaction Status - Success

This time also there were no tickets neither in My tickets nor any confirmation through SMS.

I request full refund on both the transactions