Maharashtra State Road Transport Corporation [Msrtc] — Tickets not booked even after money is debited

I was trying to book tickets from Pandharpur to Nasik on 13 May 2023 using msrtc website. One full ticket and one ticket under ladies quota. summing up to total or 860- rupees. I paid the amount via Google pay, pfa the screenshot. after successful payment the page did not redirect to msrtc website ever after waiting a long time. Hence the money got debited from my account but i did not get the booked tickets.
After this incident i immediately contacted nearest bus stand. I was told that the money will be refunded within 24 hrs. Its been few days now but money is stil not refunded to me
As a proof that my ticket was not booked, attaching the screenshot of list of all the tickets i have booked till now from msrtc website. This does not include the tickets on mentioned date.
I request you to look into this matter and refund my money as soon as possible.

I have tried calling helpline numbers but no one receives the calls and no replies to support emails.