Maharashtra State Road Transport Corporation [Msrtc] — Transaction done but no ticket

Today l booked the ticket from msrtc website. On the payment page l was redirected to Paytm and l did the payment. After coming back to the website it took me to home page and under my ticket section the ticket was not shown. I contacted helpdesk but no response. The transaction is completed and money is sent to msrtc. Pls provide me with refund or confirm my ticket