Maharashtra State Road Transport Corporation [Msrtc] — Transaction successfully done but haven't get refund yet

I had booked three tickets, and for all three tickets transaction successfully done but ticket not received and still didn't get any refund for all three transactions please help me to get my refund because I am trying to contact them but they are not receiving my calls

User id - VijayAH123
Name - Vijay hegishte
Mobile number - [protected]

1st transaction - malkapur to panvel (530 rs ) transaction got successful but ticket not received

2nd and 3rd - malkapur to parel (625rs, 625rs ) both transactions got successful but ticket not received