Maharashtra State Road Transport Corporation [Msrtc] — unavailability of spare bus in case of break down

Address:Mumbai City, Maharashtra, 400101

My family is travelling from broivali (Nancy colony) to pune. We were having reservation of 2 seats. Since we had more luggage we opted for reservation. Ticket number[protected].
There was some mechanical problem in bus due to which all the passengers were asked to board other buses as and when available on the same route. My family has to travel from thane to pune without any seat even when we have paid for seats well in advance. Do you expect we to sand for more than 4 hours??? What kind of service is this?
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Before bhigwan there is an authorised bus stop for msrtc at hotel Uday. The hotel is very pathetic. We travel by Shivshahi and still halting at an hotel which doesn't have hygiene at all. Please change the stop . Inside the hotel we get washroom smell. How can one sit at such place.
Wasn't expecting this kind of association.

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    Maharashtra State Road Transport Corporation [MSRTC] Phone
    +91 20 2612 6218
    +91 20 2612 2591
    Maharashtra State Road Transport Corporation [MSRTC] Address
    Pune Station, Pune, India - 411001
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