Maharashtra State Road Transport Corporation [Msrtc] — unfaithful reserved buses.

Address:

411023

Dear sir,

This mahesh i was booked four (3 ladies, 1 senior citizen) tickets on 19 jun 18 for pune to borivali scheduled departure 20 june 18 10 am. We reached before half and hour waiting for bus. Till 12.30 pm no bus is on platform. When i asked to controller for 10 am borivali bus he is not sure about bus and misguiding me continuously during 10 am to 12.30 pm. Lastly when i inquired in bus depot they told me driver and bus not available for today.

My question is?
If driver and bus are not confirmed. Why msrtc are taking bookings on websites no coordination between depot and website. Why wasting time people's in booking and cancellation.in the case of cancellation of bus it is the responsibility of the msrtc to adjust the seats to other borivali busses.

I hope you take appropriate actions on my suggestion. I also requested for cancellation of my ticket. Please refund me as soon as possible.