Maharashtra State Road Transport Corporation [Msrtc] — very bad shivshahi service

Hi,

Yesterday i travelled by shivshahi bus from ratnagiri to borivli.

Faced lot of issues during journey like below:

1) bus was almost 1hr 15minutes late (Reached at 9.15pm at ratnagiri depot). There was no single announcement by control room nor they give any answer to query. They just gave standard answer like it will come in 15-20mins. Why it is so?

2) my seats (21, 22 and 25) smells very bad. Informed conductor about the same but he can’t help. After paying a high value for tickets, why we should travel in such bad environment?

3) throughout journey driver keeps running ac at 20 degree celsius. After doing repeated completes by many passengers, he start running ac at 24-25 degree celsius. Don't you proper train these guys?

4) as per route, afterwards andheri, bus should travelled by s. V. Road. Even on my ticket my deporting point is flimistan (Goregaon west). But bus travelled through w. E. Highway only. Again the same question, don't you train these guys? By asking question to conductor/driver they refused to reply.

5) there is no dinner or any tea brake. We sat since 7:30pm at depot (Along with my 8yrs old daughter and spouse) and we had to travelled throughout journey without any food/snacks. Are you so reckless people?

May be you people know, whatever service we provide (Or not provide), we get our salary (And salary hike) without any problem. (Just need to do strike)

Why should we suffer by travelling through s. T. And it’s so much hyped shivshahi service.

And if we get such service, why should we travel by s. T.

Is there any responsible person who take responsibility?

No thanks and regards at all to msrtc