Maharashtra State Road Transport Corporation [Msrtc] — worst service and timing of bus

The timing of the bus was 7.30am but till 7.45am the bus was not there the bus came after 7.50am and still till 8.20am the bus wasn't departed
We we're contacted to the controller and customer care no[protected] they were not friendly at all they were replying arrogantly that wasn't the way of communicating with someone they we're not co operating at all.
Worst service i ever seen by the martc controller...