Mail Transcripts — Wes documents not delivered- denied to work

We paid mail transcript the fee as asked to get the services for WES. Its been 10 months. They were very slow and weren’t getting anything done. We asked to refund the money so that we can hire someone else. They denied to pay back and without informing us closed the application from their system. The university fee for WES wasn’t paid. They asked to open new application and pay the fee again.
They are not even ready to pay university portion of the total amount
Mail transcript sucks
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