Makemygateway.com — Claim of refund

Address:

Coimbatore, Tamil Nadu

Dear Sir / Madam, I Vetrikumaran S, residing at 9/193 Thirumurugan Street, Veerasamy Nagar, Alangombu Post, Sirumugai – 641 302. I was convinced to purchase a travel package from “MAKEMYGATEWAY.COM” on payment of Rs7999/-. During our conversation, I was told that my number has been shortlisted for a promotional offer of “SONY TAB Z3”, by their representative. He also asked me to go through their website (provided above). In the website it was mentioned as “REFERAL GIFT”. When I asked for the above, I was told that if I would have purchased directly only, it comes under referral gift. But as we called it is not referral. They told it’s for sure. The transaction was made on October 9, 2014. For which I got an acknowledgment from their side. Later after a week when I contacted through phone, I was told that first the holiday package will be delivered as a process of address confirmation later TAB. But what they committed in the beginning was both will be dispatched on the same day. I waited, waited, only I got the holiday package. Then I contacted them over phone. I was given a fake tracking ID. When I asked for the details they told me that the product has reached them back, damaged. At last on December 20, I received a mail from them stating that “Dear Sir, Very good evening to you. We are sorry to say that we can not refund your money in this month because our black out time is running now, till 10th of jan 2015 we will refund your money.Further if you have any query you can send us email regarding this. But the refund was made. Later when I contacted them they told orally that it will be done on or before 28th February, 2015. Till date nothing was done. Please help me in getting back my money. Awaiting for your favourable reply. NOTE: I have recorded the conversation taken place between myself and the consent person (opponent). VETRIKUMARAN S [protected]