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False assurance of gifting a Sony Xperia Z2 tablet with Holiday package of 7999
I have also got a similar call from multiple numbers including [protected] and they offered a holiday package worth Rs 7999/- and Sony Xperia Z2 Tablet as gift. Till date I have not received any tablet from them - GKCustomer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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Complaints
85
Pending
0
Resolved
22
As per the complaint of Mr. Pankaj Kumar Jeena, We want to say that he purchased one package in 7999 rs. only on 22nd Novomber 2014. He made the
payment online through our website via net banking of S.B.I. His payment details are mentioned below:
Order Number - 2297
Transection ID[protected]
As per this payment, we sent the package detail also at his given address on 4th December 2014 through DTDC Courier. His docket number was Z37940060. We sent mail also for the cofirmation regarding the courier detail on the same day.
After few days of receiving the hard copy of that package, he called to our customer care number and told us that he wants refund due to his personal problem. According to our policy, our package is not refundable. But as a human being, we considered his problem and refund his whole amount on 13th December. He acknowledged also for refund through e-mail on the same day that he got the payment.
Therefore, he is not the member of our organization now. So he can not do any type of claim for our any service.
For the gift, we want to inform you all that our company provides gift according to the referral scheme. You can check all the details in our website also as mentioned below.
With Regards
[protected]
Make My Gateway
www.makemygateway.com