| Address: | Hyderabad, Andhra Pradesh, 500085 |
My ticket no.[protected]
Travel date was on 25th january 2017. To singapore
When i couldn't travel on date for some reason. Then i went to the malaysian airways office at hyderabad before my travel date in india and asked them to make my ticket an (Open ticket) then they suggested me to call customer care in malaysia as they don't have access to make it an open ticket. Then i called malaysia on malaysian airways boardline number and asked them to make my travel open ticket so that i can travel on some other preferable date from india. Then they confirmed that they made it an open ticket and told me to travel on any date with in 1 year of booking. I said ok and once again confirmed with him that the ticket is open and not cancelled. He said yes the ticket is open. Now when i want to travel on that ticket before i complete oneyear here at customer care says that the ticket is cancelled without my concerned. I request you guys to look into the matter and check with the call recordings of the conversations i had with your customer care ppl in january2017 regarding the ticket and please re issue my ticket as i need to travel in the first week of january.
Thanking you
Yours truly
Rajender moka Was this information helpful? | 
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