Mamaearth — My order is not delivered even after 10 days of promised date

I am jaswantth, I have placed a mamaearth order of 3 products with order ID [protected]. The order has been shipped by shiprocket, the product had to be delivered on 4th October 2022 but even after 8 days of the promised delivery date, I did not receive my order. The order was a prepaid order and customer service is not properly responding via email.