| Address: | Old Airport Road, Bangalore |
Hi,
This is in regards to Patient ID MH[protected]. Naina is a lactating mother and the baby is just 1.5 months old. The condition is sensitive as this course of treatment impacts two lives.
Giving background - We were referred by Dr. Praveena Shenoi to Dr. Hemant Kalyan for otho consultation w.r.t. DQ (Tenosynovitis) condition of my wife.
I consulted on 25 May 2022. First thing, a junior doctor from Hemant's sir team took down the case and suggested us X-Ray for both hands. Fine, we got it done the same day.
When we met Dr. Kalyan, he straight forward without looking into the X-ray report diagnosed my wife's condition as DQ. First question - If the report is not to be referred to, why waste money/time/resources on the same.
When we met the doctor, the pain was simple at one point only. We met the doctor on 25 May and since the pain was less, we started Wax and Ultrasound therapy on 6 June 2022 (Monday).
Day 1 | 6 June 2022 - Discussion on the counter - The receptionist suggested getting hand stretching exercises in addition to the wax and ultrasound therapy suggested. However, after a few discussions that it is not recommended by a doctor, the same was not billed. Feels like, the hospital is there to simply raise the bill as much as possible. However, Dr. Shalini did the wax and ultrasound session. Much relief. Everything was perfect. No issues after the initial rough experience.
Day 2 | 7 June 2022Dr. Anand took the therapy in his hand. He tried to readjust the hand muscle of both hands. My wife was literally down on her feet in pain and in spite of denying the readjustment, the doctor continued with the same. He said it is required. As a layman, my wife thought it is the right treatment and pain will subsidize. Further, the assistant to Dr. Anand was doing ultrasound therapy on those parts of the hands where it was not required. No professionalism whatsoever. Does he feel pleasure in seeing patients in pain? Should I take it otherwise after his slewed comment "Yeh ladki toh kafi natak karti hai" when my wife sat on the ground with the pain when he was pressing the point?
Day 3 | 8 June 2022Dr. Shalini took the therapy. She asked that is it better? To which my wife's response was 'I don't know'. She was in increasing pain and was of the personal opinion that it will be sorted within 24-48 hrs.
Day 4 | 9 June 2022Dr. Shalini took the therapy. Again the same question - Naina replied that she is feeling continuous pain across her hand. Dr. Shalini was surprised and said this should not happen. Further, my wife called for Dr. Anand and confronted him about his readjustment. He despite doing the wrong treatment explained to his side that it is required. Since my wife was all alone, she left with mental peace gone. Dr Shalini was really helpful in the whole process as she empathized with my wife's condition.
Day 5 | 10 June 2022I went with my wife to understand the whole issue. First, Dr. Dhanlaxmi from Physiotherapy met me. She tried to understand the situation. Basis her discussion with the doctor - She suggested 'I should go ahead with the remaining 6 sessions of therapy. There is not an iota of apology that there is a wrong treatment done which a non-doctor person is able to understand. I simply had trust issues and wanted to meet Dr. Kalyan. She was not in favor of the same. However, after my request, she made the appointment available.
The first thing the doctor said was - not to go ahead with the ultrasound therapy for the next 7 days! As per the prescription, there was no suggestion to twist/stretch and it was not recommended course of treatment. Phew! This was totally out of the box.
Twice - The wrong suggestions. The pain is continuously increasing. My wife is not even able to hold a glass of water in her hand now. Mind you - My 1.5-month daughter is much heavier to lift. Your hospital authorities have literally taken away the mental peace and Dr. Anand has literally harassed my wife saying that 'Yeh ladki toh kafi natak karti hai' when my wife was yelling in pain.
The point is I have wasted money on X-Ray, 4 Sessions of physiotherapy, and wax sessions. I have enough mental harassment as my wife's condition is not good and we have a baby to manage. Further, I have to purchase two hand support bands to ease the pain.
Please let me know, why I should not be frustrated with my monetary losses which inturn is increasing my pain.
Requirement - I want all refunds of money spent and subsequent treatments free of cost for my wife for her conditions which your hospital has given. Dr. Anand has aggravated the patient condition despite her consent. How can a professional press like a malishwala (local spa) when the prescription clearly says not to do any such activity? Attaching the prescription for your reference. Further, Dr. Anand should ask apology from my wife for his act o[censored]nprofessionalism. Also, my wife is not able to feed my daughter! Will you be able to compensate for those things? Dr. Dhanlaxmi tried refunding me the money for 2 sessions o[censored]ltrasound therapy. It is humiliating! It is the reason I want my complete refund of all costs incurred and future costs as I think it is because of Dr. Anand I will be incurring those expenses!
Kindly note that I have been consulting in Manipal for 10 departments - Namely Oncology (Dr. Patil), Cardio (Dr Padamkumar), ENT, Gastro, Diabetes (Dr. Bhattacharya), Urologist (Dr. Tripathi), Physician (Dr. Sanghvi), Dentist (Dr. Sharon). So, don't take my requirements thinking that I don't understand how things work in your hospital.
Your physiotherapy department works on a different timeline than your Ortho department. Pls get it sorted as life is at stake.
Request higher authorities' intervention at the earliest.
If you can charge for everything - From registration to parking to every damm consultation and procedures - yes, we deserve professional treatment.
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