Manipal Hospital — Complaint against mishandling of blood sample and miscalculation in charging the lab tests

Address:

Bangalore, Karnataka

From
Bandana Ghosh
Hospital No. MH[protected]Manipal Hospital HAL Airport Road)

24th December 2016
Subject: Complaint against mishandling of blood sample and miscalculation in charging the lab tests

Hi Sir/Madam,

This is with respect to a blood test that I was asked to take by Dr. Hemant K Kalyan against Episode No. [protected] on 21st Dec 2016. As I made my way to giving the blood sample on 22.12.2016, a short highted healthy lady greeted me at the laboratory and took my blood sample. What happened then just shocked me. She ran to the counter taking my blood samples which is undesirable and without providing me the aid(sanitized cotton) post collecting my blood sample.

To add to my distress, Mr. Nagarjuna G(cashier of the Billing Counter 22.12.2016 at 1.35 pm) at the billing counter miscalculated for my tests. Initially he charged me with Rs. 4120.00/-(Card Payment)(Rs.3490 for me +Rs.630.00 for my husband Ujjwal Kr. Ghosh-MH[protected] Later after one hour Mr. Nagarjuna G kept me sign a refund slip and told to pay additional Rs. 180.00/- needs for ESR test. It was due to his negligence. That lady again asked us to deposit blood for tests. This cannot be treated as a responsible behaviour from the staffs of such a reputed hospital. I am anaemic and you might understand providing so many tubes of blood in consecutive days is not an easy job for me.
This harassment then was not end . The next day on 23.12.2016, when my husband Mr. Ujjwal Kr. Ghosh, Hosp. No. MH[protected] went to collect the previous day's Blood Report asked by Dr. A.K.Roy, the report was not made due to the same billing fault. Again that day repeatedly Blood was taken to him.

I request you to take some disciplinary action against the cashier Mr. Nagarjuna and the lady collecting my blood sample(name unknown but she was short heighted and healthy) for showing such careless attitude.