Manipal Hospital — Critical:: my brother M Rajasekhar got a Rt-PCR test done on 30th April

Dear team, I would like to escalate that my brother did this Rt-PCR test on 30th April, at Manipal Goa. we r waiting for report from 5days .we r calling manipal hospital nobody is responding. Today we checked online it's say not authorized. We had paid 1400 for the test. How can there be so much negligence from your end. Unless we have the report how do we start with treatment. Doctor r asking for reports. Kindly looking into it .my brother registeration number is RH0730267.kindly provide us with a solution.