Manipal Hospital — Customer service assisting with PCR-RT test

As per the international air travels requirements these days I wanted to get a PCR-RT test before my flight out of Bangaluru. I contacted Manipal fully expecting it to be efficient but I was absolutely let down. Their customer service team who returns your calls for appointments do not communicate properly to you. I was left worrying if I actually had an appointment confirmed for the test or not until 2 days before the day i wanted to take the test. When I inquired whether my test appointment was confirmed, I was rudely told off! When I told him I can’t just travel and come to the hospital without an appointment he told me he wasn’t asking me to come to the hospital!! He never clarified if I needed a confirmed appointment or that I could have just walked into the hospital on the day itself. He later simply told me to visit the hospital. He never listened to me properly and did as he pleased from the very beginning. I clearly called and stated a wanted an ‘appointment’, he never clarified that I didn’t require an appointment and that I could just walk in. What a disappointing level of communication and an absolute waste of my time. Never calling this hospital ever again.