Manipal Hospital — Irresponsible staffs

Address:

Manipal columbiaasia sarjapur branch

I called manipal columbiaasia sarjapur road as entire family was tested covid positive and wanted to admit my mom inlaw. Sahaana from marketing department called me that they can admit covid patient without attenders. And she also gave the manipal ambulance service number to book. Trusting that I booked ambulance and sent my mom in law all alone. After she reached as the bed was full and doctor clearly said as per protocol we don't admit patients without attenders. This clear communication if it was provided by sahaana, patient wouldn't have undergone so much of stress. In between the time my mom in law entered the emergency section I made few calls. So the emergency coordinator Mr.vivek got frustrated and raised voice to sahaana and said that if the patientneed to be taken in ask attender to come. So in turn sahaana called me and was ordering that i[censored] want patient to be hospitalized you meaning attenders need to come in person. Such an frustrating experience with manipal. When it was Columbia Asia it was better. Now after this merger nothing is proper except tension for patients. Now rs 2100 that I paid to ambulance is of waste, waste of time in coordinating, all o[censored]s are covid patients and my husband need to travel all along and bring my mom in law back. What a wonderful service provider isanupal. Hats off