Manipal Hospital — my money has not yet been refunded

Tannaz Ahmed

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka
Website:	manipal hospitals

We had booked an online appointment for master check up for 4 people for 1st oct 2017. We had also got a confirmation call from the hospital. We went to bangalore all the way from assam. But when we reached they said there were no doctors available on that day. They promised us to refund our money (Rs. 20, 000). And till date, we have not received any money. We had also submitted all the bank details but there is no result yet. Why was the appointment confirmed if no doctors and technicians were available. Why was our money taken. We have always got good reviews about your hospital. But is this the way you treat your patients. Highly disappointed! We have contacted your team many times but every time we get the same response that money will be refunded. But when? Please look into the matter seriously!
Phone no. [protected], name - zahida islam

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Oct 22, 2017

Updated by Tannaz Ahmed We had booked an online appoinment for 4 people for master health check up for 1st oct 2017. We went to bangalore all the way from assam only for this check up. The money that we had paid was 20000. We had also got a confirmation call from thr hospital. But when we reached there they said since it was a sunday there were no doctors and technicians available. And next day was also 2nd oct. So may i know why was our money taken and appointment was also confirmed if no doctors were avialble.
They promised us to return our money. We had also submitted our bank details but till date there is no result. We have contacted your team many a times. And every time they say that process is long and will be solved within 7 days. And today is 22nd of oct. We have always got good reviews about your hospital. But we are highly disappoinmted the way you are us. Is this the way you treat your customers? Please look into the matter seriously.

Oct 22, 2017

Updated by Tannaz Ahmed phone no. [protected]
zahida islam